Returns & Exchanges
We want you to be completely satisfied with your gear. If something's not right, we'll make it right.
30-Day Satisfaction Guarantee
Try your gear for 30 days. If it doesn't meet your expectations, return it for a full refund or exchange. No questions asked.
Return Policy
Unused Items
Items in new, unused condition with original packaging and tags can be returned within 30 days of delivery for a full refund.
- Must be in original packaging
- All tags and labels attached
- No signs of installation or use
- Include all accessories and documentation
Used Items
We understand you need to test gear in the field. Used items can be returned within 14 days if:
- Item is defective or doesn't perform as described
- Manufacturing defect discovered during use
- Item received was incorrect or damaged
Note: Normal wear and tear from testing is acceptable. Excessive damage may affect refund amount.
Non-Returnable Items
- Custom or special-order items (unless defective)
- Items marked as final sale or clearance
- Gift cards
- Downloadable products or digital content
How to Start a Return
- 1
Contact Us
Email us at returns@blomeoffroad.com or use our contact form. Include your order number and reason for return.
- 2
Get Authorization
We'll send you a Return Authorization (RA) number and prepaid shipping label within 24 hours.
- 3
Pack & Ship
Pack the item securely in original packaging if possible. Attach the shipping label and drop off at any carrier location.
- 4
Get Your Refund
Once we receive and inspect your return (5-7 business days), we'll process your refund to the original payment method.
Exchanges
Need a different size, color, or product? We make exchanges easy:
- Contact us with your order number and what you'd like to exchange for
- We'll send you the new item right away (no need to wait for the return)
- Return the original item using our prepaid label
- If there's a price difference, we'll charge or refund accordingly
Defective Items: If you receive a defective item, we'll send a replacement immediately at no cost to you.
Refund Timeline
Processing: 5-7 business days after we receive your return
Credit Card: 3-5 business days after processing
PayPal: 1-2 business days after processing
Original Shipping: Refunded for defective items only. Not refunded for buyer's remorse returns.
Manufacturer Warranties
Most products come with manufacturer warranties (1-5 years depending on the product). If an item fails due to manufacturing defect:
- Contact us with photos and description of the issue
- We'll work directly with the manufacturer on your behalf
- Warranty repairs or replacements are handled at no cost to you
- We'll keep you updated throughout the process
Need Help With a Return?
Our team is here to make returns and exchanges as smooth as possible. Reach out anytime.
Contact Support